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Application Maintenance & Support

Organizations today face considerable challenges in maintaining their existing applications aligned with their business priorities with added pressure pertaining to skill retention, shrinking budgets, changing market demands and technology obsolescence. Hexlog Infotech’s application maintenance & support (AMS) services help our clients manage, maintain, operate and improve their existing business applications, as they strive to attain high performance.

Our application maintenance & support services are broadly based on ITIL Service Life cycle and covers Transition Management, Incident Management, Problem Management, Request fulfillment, Access Management, Knowledge Management, Release Management, Configuration Management and Change Management with Governance and Service Level management.

Our mature and honed methodology for application maintenance & support services enhances the life of your applications, ensures that the applications evolve with your business, reduces downtime and help you focus on strategic initiatives by minimizing the time spent on routine tasks and activities.

We first understanding your business domain, technology road-map, processes, portfolio of applications and SLA expectations then work out a suitable model to optimize and align appropriate resources for delivering improved services to business in onsite and/or offshore mode.

Our application maintenance & support services are primarily governed by:

  • Proactively monitoring and resolving issues before they impact productivity and availability

  • Enhancing functionality and performance levels with a comprehensive knowledge base

  • Improving application performance during peak demand periods

  • Increasing user satisfaction and efficiency with documented, more reliable applications

  • Minimizing performance and continuity risks with our comprehensive governance skills

Business benefits

With our application maintenance & support services, you can achieve following business benefits:

  • Improved application reliability, availability, and performance

  • Reduced incident resolution time and increased operational efficiency

  • Quick response to changing requirements and priorities

  • Optimal utilization of internal resources for strategic IT initiatives

  • Improved end-user satisfaction and software quality

  • Structured documentation and training

  • Reduced maintenance costs

Why Hexlog Infotech AMS?

Some of the key differentiators for choosing Hexlog Infotech’s application maintenance & support services are:

  • SLA-based application maintenance & support model

  • Onsite-offshore engagement model

  • ITIL-aligned process governance model

  • Structured methodologies for transition and service delivery

  • Strong program governance with single-point accountability